"Certainly for everybody that's been working hard behind the scenes at Grove these past 12 months, we've all undergone huge transformation and change.
"What we would like to see now are the rewards of that change. The business really is unrecognisable from where we were, from everything, whether that be structures, processes, policies etcetera."
"So to continue learning is a key objective," continued Williams. "We're still going to be learning over the course of this year in order to make a continual improvement, and that's what we've got to demonstrate.
"I'm so pleased to see the changes we have made have been embraced by everybody within the team, and that we are starting to see some rewards from those changes we've put in place, but we've still a long way to go to get Williams back to where we want to see it."
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